Case Studies

The best way to understand the difference we can make is to look at some of our past projects. Click the examples below to see how we’ve helped.

System & Process Transformation at Bouygues Energies & Services

Achieved a 12% increase in revenue through implementing new processes and systems that reduced revenue leakage. Read More..

System & Process Transformation for National Health Service (NHS)

Improved compliance across an NHS Trust through leaner processes and capture of meaningful Management Information. Read More..

Service Relocation & Improvement at London School of Economics

Relocated core operational activities from New York to London and repackaged the portfolio of services, improving the process cycle time by 20% and the overall customer experience. Read More..

Mobilisation & Target Operating Model Design - Justice Sector

Supported the mobilisation of a multi-million pound start-up Government company which saw the transfer of approximately 1000 staff. Read More..

Portfolio Management Tool Implementation at Johnson Matthey

Led the global implementation of a Project and Portfolio Management tool across a £1m+ Capital Projects Portfolio, allowing for precision measurement and continued growth. Read More..

Lean Process Improvement at National Physical Laboratory

Achieved an 80% reduction in process cycle time and reduced a £600k risk liability through improving the import and export process. Read More..

Lean Six Sigma Training at Bouygues Energies and Services

Delivered Lean Six Sigma training across several operating units, covering all levels from graduates to senior leadership, equipping their staff with the tools, principles and methods to drive continuous improvement in-house. Read More..

Transformation Programme at Defence Infrastructure Organisation

Increased statutory compliance by 20% and improved customer experience across the MOD estate in the South-East of England through our Transformation Programme. Read More..

PMO Setup at a Central Government Owned Company

Setup a Programme Management Office (PMO) to prioritise and control change projects, manage resources and dependencies, and ensure value for money. Read More..

ISO9001 Programme at Gov Facility Services Ltd

Led an ISO9001 Programme and achieved certification by introducing best practice, ensuring the needs of customers and internal stakeholders were met and establishing a robust baseline from which to continuously improve. Read More..

Standardisation across Prison Establishments

Undertook a time-in-motion study and analysed operational activities across 49 Prison Establishments to capture best practices and better define roles and responsibilities so that ways-of-working could be standardised. Read More..

Target Operating Model Design

Established an optimum Target Operating Model and associated controls for a newly mobilised company. This led to the identification of opportunities to reduce agency spend and increase productivity.  Read More..

Water Safety Compliance & Assurance for National Health Service (NHS)

Achieved a 20% increase in technical compliance through redesigned processes, introduction of electronic tracking and a new record management system to provide technical assurance. Read More..

Income Recovery at a Government Owned Not-For-Profit Company

Developed an automated income recovery model that identified £1.6m worth of recoverable income resulting from prisoner vandalism and misuse. Read More..

Job Costing at a Government Owned Company

Implemented a job costing process that provides insights into service delivery costs to enable efficiency optimisation. Read More.

5 Day Process Improvement at a Pharmaceutical Training Company

Reduced the time taken for enrolment by 27% to increase cash flow and reduce errors using our proven 5 Day Process Improvement service package. Read More..

Performance Improvement across Prison Establishments

Prisons present a myriad of unique challenges. We applied Lean Six Sigma to achieve operational efficiency, improved performance, increased estate compliance and
standardisation across 49 prison establishments. Read More..

Procure-to-Pay (P2P) Process Lean Agile Transformation

Transformed the Procure-to-Pay Process for a global Facilities Management Company to improve consistency and accuracy of data and reduce errors to improve the process cycle time, applying Lean-Agile Project Management.  Read More..

Waste Management Improvement at UK's National Metrology Institute

Significant savings in subcontractor costs as well as a positive impact on the environment through improved recycling. Read More..

Organisational Design Review and Implementation

The Organisational Design review enabled the company to deliver on their strategic objectives and prepare for growth. Read More..

Behavioural Change Competency Framework Implementation

Increased employee engagement and performance, with a tangible way to monitor and manage performance. Read More..

Strategy Development & Rollout at a Government Owned Company

A clearly defined Vision, Mission, Objectives, Strategy and Tactics from corporate level through to functional level, which could be easily articulated and understood by all employees. Read More..

National Service Desk Improvement

Increased productivity by 10% and identified savings of 5+ FTE through redesigning processes, developing and delivering bespoke training and enhancing systems. This resulted in performance improvements and improved employee morale. Read More..

RIBA Capital Projects Process Alignment

Alignment of end-to-end Capital Projects delivery process with RIBA stages to ensure, compliance, visibility and improved reporting. Read More..

Capital Projects Process Review for a Facilities Management Company

Improved project delivery time by 20% and improved compliance against statutory regulations. Read More..

HR Service Transformation: L&D

Improved training compliance, record management, efficiency and employee experience. Read More..

SharePoint Implementation at London School of Economics (LSE)

Decommissioned over 50,000 public folders to enable the migration to SharePoint, improving efficiency and sustainability. Read More..

Lean Culture Deployment

Development and execution of an all-encompassing roadmap towards operational excellence, which provided a payback of £30k within the first 3 months. Read More..

PPM Transformation Programme at Guy's & St Thomas' NHS Trust

Implementation of best practice maintenance standards resulting in c. £300k efficiency savings and improved compliance and assurance. Read More..

Process Improvements at a Global Financial Services Company

Improved the efficiency and quality of processes for a Global Corporate Services division, resulting in a 33 day reduction in process lead time. Read More..

Mobilisation of Defence Contract

Mobilisation of the £150m National Accommodation Management Services Contract for the Defence Infrastructure Organisation, providing accommodation services to 49k families. Read More..

Balanced Scorecard Development

Helped a GovCo bring information into a single Balanced Scorecard report, saving them time, money, and resources. Read More..

Change Partner Quarterly Strategic Reviews at Roche Diagnostics

Demonstrated benefits in the first 12 months of establishing Quarterly Strategic Reviews, including a reduction in over 1,500 hours saved across cleaning services and a saving of 30kg of plastic. Read More..

Strategy Workshop at ITV

Delivered a Strategy Workshop for ITV, the British Television Broadcasting Network, to support their 2026 Vision of becoming a leader in UK Streaming. Read More..

Master Data Management (MDM)

Supported a project to implement effective Master Data Management across an organisation to define and introduce management and integration of critical data and enable informed decision making with appropriate governance. Read More..

Digital Transformation for one of the UK's largest Motor Retailers

Delivering process improvements and digitisation across 160 dealerships to achieve standardisation, simplification and enable the business to be UK’s premier automotive retail group. Read More..

Improving Supply Chain Management

Implemented a new supplier onboarding process and put existing and legacy suppliers through this process. Achieved c.50% reduction in process cycle time. Read more…

Contractor Web-Portal implementation

Improved visibility of Contractor performance, improved data quality and streamlined processes across an NHS Trust by implementing a web-portal solution. Read more…

Data Quality Review

Improved timeliness and accuracy of data through real time reporting, training, and system enhancement. Reduced administration hours by approximately 20%. Read more…

Quarterly Strategic Reviews at The Body Shop

Demonstrated benefits in the first 12 months of establishing Quarterly Strategic Reviews, including cost savings of over £400k and significant reduction in carbon reduction. Read more…

Quarterly CI Reviews in Financial Services

Within the first 6 months, we identified over 70 simplification ideas, generating savings of over £200,000 and a time saving of over 3500 hours. Read more…

Voice of the Customer & Workplace Design at JC Decaux

Undertook a Voice of the Customer exercise across all key operating functions in preparation for a planned workplace transformation project. Read more…


Set up a PMO and rationalised over 200 projects down to under 30 high priority strategic projects. Benefits include reduced duplication, better project definition and benefits realisation. Read more…

IT Project Management at Pret-a-Manger for franchise expansion

Provided IT Project Management services to support the expansion of the Pret franchise within Ireland. Read more…

Security Vetting Process Improvement

Streamlined the Vetting Process on behalf of a Central Government Organisation and improved compliance with security protocols. Read more…

Staff Induction Development

Development of a new company Induction for new starters including a process framework and assurance regime. Read more…

Lean Six Sigma Coaching & Project Planning at Richmond Pharmacology

We acted as a ‘Lean Process Improvement Partner’ to support Richmond Pharmacology with driving operational efficiency and service excellence. Read more…

Purchase to Pay (P2P) Process Improvement

Streamlined the end-to-end P2P process from purchase requisition through to payment, reducing process waste.   Read more…

Acquisition Project Management for a major Motor Retailer

Project management of a complex £8m acquisition project to ensure successful mobilisation and transition. Read more…

Change Management Training in preparation for a company acquisition in Financial Services

Preparing our client in Financial Services for a transformative change resulting from a £3bn+ global acquisition deal. Read more…

Lean Six Sigma Review of Stores Management Process

Identified annual savings of c. £400k per annum as a result of improvements to the Stores Management process for an NHS Trust. Read more…

Mobilisation & Transition of Government Property Agency Contract (GPA)

Preparation for GPA Contract mobilisation on behalf of JLL, supporting with business processing mapping and Service Delivery Plan development. Read more…

Business Analysis to support rollout of a Payroll & Pensions solution

Reduced process delays by c.30 days so that pensions were processed in the same payroll period, rather than a month in arrears. Read more…

Centre of Excellence Set Up

Created a structure through which teams can measure, experiment, and drive each other towards excellence, with a purpose to drive innovation & improvement. Read More..

Process Mapping for Government Tender

Development of end-to-end process maps to support a tender exercise, reducing proposal development time by approximately 25% & allowing the bid team to focus on client-specific tailoring. Read more…

Acquisition Integration IT Project

Following Bouygues’ acquisition of Equans, CI Projects undertook an analysis of call centre software & developed recommendations based on business requirements. Read more…

Post Room Service Improvement

Reduced delivery time of post by 98% following a Lean Six Sigma review and solution implementation. Read more…

System Analysis at University of Oxford

As part of a property management system implementation project, CI Projects undertook ‘as is’ process analysis to understand requirements & opportunities for improvement. Read more…

Patient Catering Transformation

Our client’s Front of House service was not meeting expectations & contractual obligations, resulting in service failure penalties & impact to patients. CI Projects delivered a full end-to-end transformation. Read more…


Could you be our next case study?

If you are looking to make changes in your organisation we would love to talk to you. Please get in touch… 

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