Transformation Programme at Guy’s & St Thomas’ NHS Trust
Implementation of best practice standards and processes resulting in c. £300k efficiency savings and improved compliance and assurance.
Case studies
This is a results business. And we’re proud of our track record of making a real difference to a wide range of businesses in many different sectors.
Billing Process Automation & Improvement at Equans
Achieved a 12% increase in revenue through implementing new automated processes, systems and reporting to reduce revenue leakage.
Target Operating Model Transformation at London School of Economics (LSE)
Relocated core operational activities from New York to London and repackaged the portfolio of services, improving the process cycle time by 20% and the overall student experience.
Cleaning Service Efficiency Improvement at De Montfort University
Transformed cleaning operations to achieve efficiency, standardisation and service excellence, resulting in a saving of £360k.
Process Improvement at University of Wollongong, Dubai
Achieved a 12% increase in revenue through implementing new automated processes, systems and reporting to reduce revenue leakage.
Logistics Process Improvement at National Physical Laboratory
Achieved an 80% reduction in process cycle time and reduced a £600k risk liability through improving the import and export process
IT Project Management at Pret a Manger for Franchise Expansion
Provided IT Project Management services to support the expansion of the Pret franchise within Ireland.
Process Improvement for a Global Financial Services Company
Improved the efficiency and quality of processes for a Global Corporate Services division, resulting in a 33 day reduction in process lead time.
Strategy Workshop at ITV
Delivered a Strategy Workshop for ITV, the British Television Broadcasting Network, to support their 2026 Vision of becoming a leader in UK Streaming.
Mobilisation of a new Government Company across Prison Services
Mobilisation and Target Operating Model design for a new, multi-million pound government company overseeing prison services
PMO-as-a-Service for Equans
Set up a PMO and rationalised over 200 projects down to under 30 high priority strategic projects. Increased on-time project delivery by 88% and over £200k benefits in 6 months.
Project & Portfolio Management Tool Implementation at Johnson Matthey
Led the global implementation of a Project and Portfolio Management tool across a £1m+ Capital Projects Portfolio
Target Operating Model Design for a Government Company
Established an optimum Target Operating Model (TOM) and associated controls to enable reduction in agency spend by over £700k and improved productivity
Strategy Development and Execution at Gov Facility Services Ltd
A clearly defined Vision, Mission, Objectives, Strategy and Tactics from corporate level through to functional level, which could be easily articulated and understood by all employees.
Patient Catering Transformation across an NHS Trust
The Front of House service was failing, resulting in service failure penalties and impact to patients. CI Projects delivered a full end-to-end transformation.
Learning & Development HR Transformation in Central Government
Improved training compliance, record management, efficiency and employee experience through improved processes and automation.
ISO9001 Certification at Gov Facility Services Ltd
Achieved ISO 9001 certification to establish a robust foundation for meeting customer and stakeholder needs, with a focus on ongoing improvement
Transformation Programme at the Ministry of Defence
Increased statutory compliance by 20% and improved customer experience across the MOD estate in the South-East of England through our Transformation Programme
Income Recovery for a Not-For-Profit Government Company
Developed an automated income recovery model that identified £1.6m worth of recoverable income resulting from prisoner vandalism and misuse
Robotic Process Automation (RPA) Solutions at Jestic
Identified savings of over £200k and over 9000 hours through removal of repetitive tasks through RPA.
CAFM System Implementation for Asset Management at Chelsea & Westminster NHS Trust
Saved over 38,400 hours in PPM delivery, equating to a saving of £768k, through setup and structure of asset management data into CAFM as part of transition to in-house service delivery.
Technical Compliance at an NHS Foundation Trust
Achieved a 20% increase in technical compliance through process redesign and record digitisation to provide assurance
Operational Excellence across Prison Establishments
Achieved operational efficiency, improved performance and increased compliance across 49 prisons, enabling a safe and secure environment with potential to add value through rehabilitation
System Analysis at University of Oxford
As part of a technology implementation project, CI Projects undertook 'as is' process analysis to understand requirements and opportunities for improvement.
PMO Setup for a Central Government Organisation
Established a Programme Management Office (PMO) to prioritise and control change projects
Mobilisation & Transition of Government Property Agency (GPA)
Preparation for GPA Contract mobilisation on behalf of JLL, supporting with business processing mapping and Service Delivery Plan development.
PMO for Foreign, Commonwealth & Development Office (FCDO) Mobilisation
Set up a PMO to support mobilisation of the FCDO Contract on behalf of JLL and provided additional project support resource to ensure success.
Slough Borough Council Workplace Relocation
Supporting Slough Borough Council to stabilise a complex headquarters relocation programme and embed a benefits-led approach to agile working, unlocking efficiency, improving alignment, and restoring delivery confidence.
NEC3 Billing Process Improvement for a Local Authority
Lean Six Sigma review of the NEC3 Billing Process for a Local Authority to reduce lead times and improve communication.
Asset Maintenance Strategy Development for the University of Oxford
Development of a comprehensive asset maintenance strategy for University of Oxford to optimise asset management across the estate.