Change Partner Quarterly Strategic Reviews at Roche Diagnostics

Roche Diagnostics develops innovative products and services that address the prevention, diagnosis, monitoring, screening and treatment of diseases. They have a partnership with Bouygues Energies & Services (BYES) who provide facilities management services at their headquarters in the UK. To support them with achieving their global objectives and sustainability goals, we work with BYES and Roche Diagnostics to develop and manage a joint Value Plan that focuses on driving continuous improvements across their estate portfolio.

At the start of each year, we develop a refreshed Value Plan with senior stakeholders from both organisations that aligns with their strategic priorities for the year, through facilitation of joint workshops and meetings. The plan consists of a wide range of improvement initiatives that focus on improving efficiency, profitability, customer experience, people engagement, CSR and environmental sustainability. We get the entire team involved in identifying improvement opportunities to support development of a strong Continuous Improvement Culture.

Once the plan has been agreed, we establish appropriate governance and use our signature methodology, Lean Six Sigma, to ensure there is a solid plan to execute the improvements; establishing clear roles, responsibilities and activities.

Subsequently, we undertake  independent strategic reviews of these business improvement initiatives on a quarterly basis and present progress at Quarterly Strategic Review meetings with senior stakeholders from both organisations. In preparation for these meetings, we gather any available data to calculate the benefits, to demonstrate impact and value-add in an evidence-based fashion. These quarterly meetings provide assurance and full transparency of any risks and opportunities across its current operation, and ensure effective prioritisation, planning and governance of changes made to service and performance. We assess achievements, progress and plan for further business improvement opportunities.

The demonstrated benefits in the first 12 months of establishing this model included:

Improved asset data – enabling us to understand asset performance, failure and cost per asset, and anticipated costs associated to asset replacement.

Improved compliance

Time savings – for example, over 1,500 hours saved across cleaning services through the use of IoT

Carbon reduction

Plastic reduction – saving of 30kg of plastic. That’s the equivalent of nearly 2,200 1.5 litre plastic bottles!

This model has acted as a critical tool for sharing knowledge and promoting learning and innovation.

Read more about our Quarterly Strategic Reviews here.