How we helped...
We recently worked with a Facilities Management company and their client partner to improve their end-to-end projects process. Previously, an average of 59% of Project ‘Target Gateway Dates’ were not met on time; resulting in Projects taking longer than the agreed delivery dates, poor customer experience and reputational damage. There were also CDM related risks as there was no evidence to suggest that CDM processes were being followed. Duties were not satisfactorily discharged in accordance with legislative requirement. This problem applied to both the FM partner and the client, in so much that it was unclear who fulfilled other roles defined by the Regulation.
We undertook a Lean Six Sigma review that involved capturing the Voice of the Customer.
We held various collaborative workshops to develop a joint vision, understand the problems and root causes, and develop optimal solutions to improve the process. By the end, we had improved project delivery times by 20% and improved the overall process cycle times. We also improved CDM compliance with evidence based systems and records.
Read more Case Studies here…
Delivered Lean Six Sigma training across several operating units, covering all levels from graduates to senior leadership, equipping their staff with the tools, principles and methods to drive continuous improvement in-house. Read More..
Led the global implementation of a Project and Portfolio Management tool across a £1m+ Capital Projects Portfolio, allowing for precision measurement and continued growth. Read More..
Relocated core operational activities from New York to London and repackaged the portfolio of services, improving the process cycle time by 20% and the overall customer experience. Read More..