Capital Projects Review for a Facilities Management Company 

Improved project delivery time by 20% and improved compliance against statutory regulations.

How we helped...

We recently worked with a Facilities Management company and their client partner to improve their end-to-end projects process. Previously, an average of 59% of Project ‘Target Gateway Dates’ were not met on time; resulting in Projects taking longer than the agreed delivery dates, poor customer experience and reputational damage. There were also CDM related risks as there was no evidence to suggest that CDM processes were being followed. Duties were not satisfactorily discharged in accordance with legislative requirement.  This problem applied to both the FM partner and the client, in so much that it was unclear who fulfilled other roles defined by the Regulation.

We undertook a Lean Six Sigma review that involved capturing the Voice of the Customer. 

We held various collaborative workshops to develop a joint vision, understand the problems and root causes, and develop optimal solutions to improve the process. By the end, we had improved project delivery times by 20%  and improved the overall process cycle times. We also improved CDM compliance with evidence based systems and records.


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