RIBA Capital Projects Process Alignment 

We undertook a full end-to-end review of the projects process for a facilities management company and their client (both in the private sector), with a view to transition to the RIBA seven stage model which would help ensure that all delivery partners understand their role in the process.  

There was a disconnect between the client’s expectations and the delivery model for projects. Moving to the well-established framework of the RIBA seven stage model, from feasibility at stage one right through to monitoring of the finished building at stage seven, all partners were fully aligned with the use of a proven and consistent methodology.

The transition from current site-based processes and practices to the RIBA stages was not a simple ‘lift and shift’. The existing processes were not operating effectively and delivering the desired outputs, some of the practices were cumbersome and inefficient, there were inconsistencies across the team’s approach to delivering projects and there was a need to improve communication between delivery partners to enable a more ‘joined-up’ approach.

Through the use of Lean Six Sigma, we were able to improve the processes, training and education of the people involved from all parties and improve communication and relationships.