Quarterly Strategic Reviews at The Body Shop

The Body Shop, the ethical beauty global retailer, have a long-term partnership with Bouygues Energies & Services (BYES) as their facilities management service provider. As a B-Corp organisation, The Body Shop is committed to reducing their impact on the planet to become the most eco-friendly business that it can be. To support them with achieving their global objectives and sustainability goals, we work with BYES and The Body Shop to develop and manage a joint Value Plan that focuses on driving continuous improvements across their estate portfolio.

At the start of each year, we develop a refreshed Value Plan with senior stakeholders from both organisations that aligns with their strategic priorities for the year, through facilitation of joint workshops and meetings. The plan consists of a wide range of improvement initiatives that focus on improving efficiency, profitability, customer experience, people engagement, CSR and environmental sustainability. We get the entire team involved in identifying improvement opportunities to support development of a strong Continuous Improvement Culture.

Once the plan has been agreed, we establish appropriate governance and use our signature methodology, Lean Six Sigma, to ensure there is a solid plan to execute the improvements; establishing clear roles, responsibilities and activities.

Subsequently, we undertake independent strategic reviews of these business improvement initiatives on a quarterly basis and present progress at Quarterly Strategic Review meetings with senior stakeholders from both organisations. In preparation for these meetings, we gather any available data to calculate the benefits, to demonstrate impact and value-add in an evidence-based fashion. These quarterly meetings provide assurance and full transparency of any risks and opportunities across its current operation, and ensure effective prioritisation, planning and governance of changes made to service and performance. We assess achievements, progress and plan for further business improvement opportunities.

The demonstrated benefits in the first 12 months of establishing this model included:
Environmental benefits – A reduction in carbon emissions and impact on the environment.
Financial benefits – A cost saving to The Body Shop of over £450k.
Productivity benefits – A reduction in time investment in managing services, so that this time can be re-invested in delivering more value.
Customer/ stakeholder benefits – Improved reputation with internal and external stakeholders and customers.

This model has acted as a critical tool for sharing knowledge and promoting learning and innovation.

Find our more about our Quarterly Strategic Reviews here.