System Analysis at University of Oxford

As part of a property management system implementation project, CI Projects undertook 'as is' process analysis to understand requirements & opportunities for improvement

How we helped...

As part of a property management system implementation project at University of Oxford, CI Projects undertook ‘as is’ process analysis to understand requirements & opportunities for improvement.

Our client was struggling with gaps in system requirements due to lack of documented processes, a highly manual process including several work-arounds due to system limitations, a heavy reliance on spreadsheets for managing workflow. This presented an overall risk of the project failing if requirements were not clearly defined. Earlier phases of the project had resulted in solutions that did not meet the user requirements, impacting team morale and progress of the project. Anecdotal feedback suggested processes were manual and inefficient but this was not supported by any data or documentation, making it difficult to make informed decisions.

Mid-way through the project, CI Projects were asked to develop ‘as is’ processes so that there was an understanding of how teams currently work within the existing systems. These process would in turn, support with defining the user requirements.

Our business analysts documented over 50 process maps that detailed how teams used the existing system, including high level end-to-end process maps across 3 different teams. We facilitated a number of sessions with subject matter experts to make sure all steps were correct and reflected day-to-day reality. We used TIMWOODS Lean methodology to analyse the processes and identify where there was waste, and used this data insight to develop a waste analysis report highlighting clear themes, prioritising requirements and recommended solutions.

Following our analysis, University of Oxford has improved visibility of end-to-end processes, a more informed and structured set of system requirements and a robust set of documents for software developers to ensure a fit-for-purpose system. The waste analysis also provided key areas to focus on and opportunities for improvement.

Read more Case Studies here…

Lean Six Sigma Training at Bouygues Energies & Services

Delivered Lean Six Sigma training across several operating units, covering all levels from graduates to senior leadership, equipping their staff with the tools, principles and methods to drive continuous improvement in-house. Read More..

Portfolio Management Tool Implementation at Johnson Matthey

Led the global implementation of a Project and Portfolio Management tool across a £1m+ Capital Projects Portfolio, allowing for precision measurement and continued growth. Read More..

Service Relocation & Improvement at London School of Economics

Relocated core operational activities from New York to London and repackaged the portfolio of services, improving the process cycle time by 20% and the overall customer experience. Read More..

Pin It on Pinterest

Share This