by Olivia Chalmers | Feb 16, 2021 | Blog, Inspiring People, Lean Six Sigma
As a self-acknowledged Lean Six Sigma nerd, I’m always exploring the ways in which different companies adopt the principles of Lean Six Sigma. With Apple taking the number 1 position for the most valuable brand of 2020 (Forbes list) hitting a brand value of $241...
by Tess Pendle | Nov 25, 2019 | Blog, Employee Engagement, Inspiring People, Retail
On average, my partner and I visit Costco at Lakeside every couple of months and have done so for many years. It must be said that the physical appearance of the store is less than seductive, which I guess is to be expected of a venue that is essentially a wholesale...
by Kiran Kachela | Oct 7, 2019 | Blog, Customer Experience, Inspiring People
Summer is over and most people are back to work, refreshed and energised for the final quarter of the year. This summer was particularly special to me, not only because I managed to spend some quality family-time but also because I experienced the ‘magic’ of Disney in...
by Kiran Kachela | Jun 17, 2019 | Blog, Data
They say that data is the new gold, but data without purpose is like a car without a steering wheel. So what is the new gold? We are all familiar with data in all its forms, from the highest level of classification – qualitative and quantitative; to binary and...
by Sarah Thomas | Oct 28, 2018 | Efficiency, Entrepreneur, Inspiring People, Leadership, Lean Six Sigma
Love him or hate him, as many do, it is hard to deny the impact Steve Jobs had on the Apple customer experience for millions of people worldwide. His biographer Walter Isaacson described his tenure as a saga of ‘entrepreneurial creation myth writ large,’ and his...