Sectors

All sectors are different, with clients facing different and often unique challenges. But while we approach each project afresh – armed with a blank piece of paper and leaving any preconceptions at the door – we’re also able to draw on our diverse and extensive experience. That means we can bring the lessons learnt on previous projects to bear on your particular issues.

Below we list the sectors where we’ve traditionally had the greatest involvement. It’s not an exhaustive list – so if your sector isn’t featured, we’re sure we can still help.

Click on a sector from the list below to find out more.

Healthcare

The healthcare industry is constantly striving to improve patient care while navigating complex challenges. Our team brings a wealth of experience in working with healthcare providers, hospitals, and health systems to drive transformation.

We’ve worked with NHS Trusts including Guy’s & St Thomas’ NHS Trust, University College London Hospital (UCLH), Hillingdon NHS Trust, West Hertfordshire NHS Trust, Royal Free and Whittington Hospital, and Lewisham and Greenwich NHS Trust.

Top three issues facing healthcare today:

  • Compliance and Quality Assurance: Healthcare organisations face a complex web of regulations and quality standards, from asset management statutory compliance to CQC quality and safety standards. We can help you understand your current state and implement robust compliance and quality assurance solutions to ensure patient safety, regulatory adherence, and continuous improvement in healthcare delivery.
  • Enhancing Efficiency and Cost Management: Healthcare providers face increasing financial pressures due to rising demand for services, constrained government funding, and the ever-growing cost of new treatments and technologies. We can help you identify areas for streamlining operations, optimising resource allocation, and reducing costs without compromising patient care quality.
  • Improving Patient Experience and Outcomes using Data: Siloed systems, inconsistent data quality, and limited resources make it difficult for the healthcare sector to leverage data effectively for patient experience and improvements. We can work with you to develop data-driven approaches that improve patient experience, population management,  reduce wait times, and ensure better clinical outcomes.

Transformation Programme at Guy’s & St Thomas’ NHS Trust

Implementation of best practice standards and processes resulting in c. £300k efficiency savings and improved compliance and assurance.

Your experts in this sector

Melanie Gallant
Prosci Change Management Practitioner
Olivia Chalmers
Green Belt Lean Six Sigma Practitioner
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Lyndsey Shepherd
Learning & Development, HR Solutions
Stephen Donelan
Commercial Analysis, Negotiation & Stakeholder Management
Steve Owen
Asset Management, Business Process Improvement & Project Management
Becky Kendall
Project, Programme & PMO Management
Meet the team

Higher Education

We understand the unique challenges faced by universities. We have extensive experience working with higher education institutions to implement continuous improvement strategies that enhance efficiency, optimise resource allocation, and ultimately, elevate the student experience.

Universities we’ve worked with include the London School of Economics (LSE), University of Oxford, London Business School (LBS), University of Surrey, HEC Paris and NYU Stern.

Top 3 issues facing the higher education sector today:

  • Balancing Cost & Quality: Institutions are under pressure to control overhead costs while maintaining high academic standards. We can help you streamlining operations without sacrificing educational quality.
  • Embracing Digital Transformation: Many universities rely on manual processes, hindering data quality for informed decision making. We can help you develop and execute a strategic digitisation plan to streamline operations, improve data accuracy, and unlock valuable insights for continuous improvement.
  • Adapting to a Changing Landscape: The higher education landscape is constantly evolving and universities are struggling to keep-up. We can assist you in embracing new technologies, optimising online learning models, and remaining competitive in a dynamic environment.

Target Operating Model Transformation at London School of Economics (LSE)

Relocated core operational activities from New York to London and repackaged the portfolio of services, improving the process cycle time by 20% and the overall student experience.

Your experts in this sector

Olivia Chalmers
Green Belt Lean Six Sigma Practitioner
Melanie Gallant
Prosci Change Management Practitioner
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Facilities Management

We have a long history of success in the Facilities Management (FM) sector so we understand the unique challenges faced by FM teams. Our team brings extensive experience in collaborating with FM providers and in-house FM teams within public and private sector organisations, to implement continuous improvement and innovation strategies that enhance operational efficiency, reduce costs, and ultimately, elevate the occupant experience.

We have experience of working with all of the big players in FM, including Equans, ISS, Mitie, Pinnacle Group, ID Verde and JLL.

Top three issues facing the Facilities Management sector today:

  • Balancing Cost Optimisation with Service Excellence: FM teams are under pressure to control costs and meet profit margin targets while maintaining high service standards and keeping up with innovative solutions. We can help you identify areas for streamlining operations, optimise the use of technology and implement innovative solutions without compromising performance or occupant experience.
  • Embracing Technology and Automation: The FM landscape is rapidly evolving. Technology trends such as Internet of Things (IOT) and sensor integration, building automation and Smart Buildings, AI, and cloud-based mobile technology is significantly transforming the FM market; driving improvements in efficiency, sustainability, and occupant experience. We can assist you in developing and implementing a strategic technology roadmap to leverage automation, data analytics, and smart building technologies to improve efficiency, preventive maintenance, and real-time space management.
  • Enhancing Occupant Experience: A happy and productive workforce is when introducing technology to ensure employee adoption, minimise disruption, and drive successful workplace transformation. Effective change management is crucial. We work with you to develop data-driven and people-focused approaches that improve occupant comfort and overall satisfaction with the built environment.

Billing Process Automation & Improvement at Equans

Achieved a 12% increase in revenue through implementing new automated processes, systems and reporting to reduce revenue leakage.

Your experts in this sector

Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Melanie Gallant
Prosci Change Management Practitioner
Olivia Chalmers
Green Belt Lean Six Sigma Practitioner
Claudia McPherson
Change Management & Project Management
Steve Owen
Asset Management, Business Process Improvement & Project Management
Stephen Donelan
Commercial Analysis, Negotiation & Stakeholder Management
Becky Kendall
Project, Programme & PMO Management
Jay Birring
Business, Data & Process Analysis
Lyndsey Shepherd
Learning & Development, HR Solutions
Meet the team

Financial Services

The Financial Services sector is constantly evolving, facing an ever-changing regulatory landscape, emerging technologies, and a growing need for customer-centricity to remain competitive. We have a proven track record of partnering with global financial institutions to implement continuous improvement strategies that enhance efficiency, mitigate risk, and ultimately, strengthen their competitive edge.

Companies that we’ve worked with include UBS and Barclays Bank.

Three issues facing the Financial Services industry today:

  • Embracing Digital Transformation: Financial institutions are under pressure to adopt new technologies like AI, blockchain, and cloud computing to meet customer expectations, improve operational efficiency, and stay ahead of the curve. We can help you develop a strategic digital transformation roadmap, navigate technological change, and unlock the full potential of these advancements.
  • Enhancing Regulatory Compliance: The regulatory environment within financial services is complex and constantly evolving. We can assist you in developing robust compliance and assurance frameworks, managing risk effectively, and ensuring adherence to ever-changing regulations.
  • Optimising for Efficiency and Simplicity: Financial services firms are grappling with complex legacy systems and siloed operations, leading to complex and cumbersome processes. We can help you streamline processes, eliminate waste, and embrace new technologies to achieve greater operational efficiency and a more user-friendly experience for both employees and customers.

Process Improvement for a Global Financial Services Company

Improved the efficiency and quality of processes for a Global Corporate Services division, resulting in a 33 day reduction in process lead time.

Your experts in this sector

Jonathan Middleton
Black Belt Lean Six Sigma Practitioner
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Central Government

We understand the unique challenges faced by Central Government agencies, having worked with many including those in criminal justice and defence. Our team brings extensive experience in collaborating with government departments to implement continuous improvement strategies that enhance operational efficiency, optimise resource allocation, and ultimately, deliver a greater impact on public services to ensure value-for-money for the tax payer.

Organisations we’ve worked with include Ministry of Justice and Ministry of Defence.

Three issues facing Central Government today:

  • Balancing Cost Efficiency and Public Value: Government agencies are under pressure to control costs while delivering high-quality public services. We can help you identify areas for streamlining operations, optimising resource allocation, and implementing data-driven approaches to ensure your resources are delivering maximum public value.
  • Enhancing Services and Citizen Experience: Central Government struggles to enhance public services due to a combination of budgetary constraints, siloed operations, and the challenge of adapting to ever-changing citizen needs and technological advancements. We work with you to develop user-centric approaches that improve service delivery, streamline engagement, and enhance the overall experience for those interacting with government services.
  • Adapting to a Changing Landscape: The needs of citizens, the environment, and the demands on Government services are constantly evolving. We can assist you in developing agile, responsive and sustainable strategies to embrace new technologies, navigate emerging environmental challenges, and ensure your services remain effective in a dynamic landscape.

Target Operating Model Design for a Government Company

Established an optimum Target Operating Model (TOM) and associated controls to enable reduction in agency spend by over £700k and improved productivity

Your experts in this sector

Melanie Gallant
Prosci Change Management Practitioner
Olivia Chalmers
Green Belt Lean Six Sigma Practitioner
Marian Arafiena
Project, Portfolio Planning & PMO Management
Becky Kendall
Project, Programme & PMO Management
Stephen Donelan
Commercial Analysis, Negotiation & Stakeholder Management
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Steve Owen
Asset Management, Business Process Improvement & Project Management
Meet the team

Renewable Energy

The renewable energy sector is experiencing phenomenal growth, driven by the urgent need for clean energy solutions. Our team brings a wealth of experience and a unique Lean-Green approach to partnering with organisations across the renewable energy spectrum. We leverage our unique Lean-Green methodologies to help streamline operations, optimise project lifecycles, and maximise their environmental impact.

Our clients include industry leaders like BP, where we support their renewable energy subsidiary responsible for developing, financing, building, and operating utility-scale solar projects.

Top three issues facing the renewable energy sector today:

  • Balancing Cost Competitiveness: Renewable energy sources are becoming increasingly cost-competitive, but further optimisation is crucial for widespread adoption. We can assist you in identifying cost-saving opportunities throughout the project lifecycle – from development and construction to operations and maintenance.
  • Navigating the Regulatory Landscape: The regulatory environment for renewable energy is constantly evolving. We can help you adapt, navigate permitting processes and establish robust quality and assurance to keep your projects on track and maximise their positive environmental impact.
  • Unlocking Scalability Through Digital Transformation: The renewable energy sector is poised for significant growth. However, leveraging data analytics, automation tools, and digital solutions across the value chain is crucial to achieve efficient project development, optimise operations and maintenance, and unlock the full potential for scalable clean energy generation. We can help you develop a comprehensive digital transformation strategy, identify and implement the right technologies, and ensure their seamless integration to enable efficient and scalable growth.

CRM System Implementation at Lightsource bp

Implementation of a centralised CRM system to address challenges and empower Lightsource bp for success.

Your experts in this sector

Tara Hirani
Project Management
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Retail

The retail sector is undergoing a significant transformation, driven by e-commerce growth, changing consumer behaviours, and economic pressures. Our team brings experience partnering with a diverse range of retailers, from food and grocery stores to motor vehicle dealerships. We leverage continuous improvement methodologies to help them streamline operations, enhance customer experiences, and thrive in this dynamic environment.

We’ve worked with retailers including Pret a Manger and Constellation Automotive Group, the digital car marketplace in Europe combining leading digital brands including Cinch, We Buy Any Car and Marshall.

Top three issues facing retail today:

  • Omnichannel Integration: Today’s consumers expect a seamless shopping experience across all channels – online, in-store, and mobile. We assist you in developing a strategy that creates a cohesive customer journey.
  • Optimising Supply Chains and Inventory Management: Retail struggles with optimising supply chains and inventory management due to the ever-changing consumer demands and the pressure to balance stock availability with minimising waste and storage costs. Using Lean Six Sigma and digital automation methods, we can help you implement data-driven approaches to forecasting demand, optimising inventory levels, and improving supply chain efficiency to reduce costs and ensure product availability.
  • Elevating the Customer Experience: In a competitive landscape, a stand-out customer experience is key. We can help you refine your in-store operations, enhance employee training, and implement data-driven strategies to personalise the customer experience and build lasting customer loyalty.

IT Project Management at Pret a Manger for Franchise Expansion

Provided IT Project Management services to support the expansion of the Pret franchise within Ireland.

Your experts in this sector

Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Information Technology & Fintech

The IT and fintech sectors stands at the forefront of innovation, constantly adapting to emerging technologies, evolving customer demands, and ever-changing environmental factors. Our team brings a wealth of experience in this field. We combine continuous improvement methodologies with our technology consulting expertise to help you streamline processes, optimise technology using automation, AI and other advancements to unlock new opportunities for growth.

Our proven track record extends beyond guiding organisations through digital transformations across diverse sectors. We also partner directly with IT and fintech companies, unlocking their full potential for growth. We’ve worked with companies including Cloudclevr, OCS Consulting and Evotra.

Top three issues facing IT and fintech today:

  • Managing the Talent Gap: The sector faces a constant shortage of skilled professionals. Our team of experienced technology consultants can be seamlessly integrated into your team, providing immediate expertise and filling critical skill gaps. Meanwhile, we can help you develop talent acquisition strategies, implement upskilling and reskilling programmes, and foster a culture of continuous learning to bridge the skills gap and build a future-proof workforce.
  • Bridging the Business-Tech Divide: We bridge the gap between business goals and technology solutions. Our team of consultants acts as skilled translators, ensuring that business requirements are understood, refined, and translated into robust and effective technology implementations.
  • Embracing Digital Transformation: Many organisations are struggling to keep pace with the rapid advancements in technology. We can help you develop a comprehensive digital transformation strategy, identify the right solutions, and ensure smooth implementation by focusing on people adoption to achieve your business goals.

IT Project Management at Pret a Manger for Franchise Expansion

Provided IT Project Management services to support the expansion of the Pret franchise within Ireland.

Your experts in this sector

Jonathan Middleton
Black Belt Lean Six Sigma Practitioner
Ian Kendrick
Black Belt Lean Six Sigma Practitioner
Becky Kendall
Project, Programme & PMO Management
Melanie Gallant
Prosci Change Management Practitioner
Jay Birring
Business, Data & Process Analysis
Meet the team

Media & Telecoms

The media and telecoms (TMT) sector is undergoing a period of unparalleled transformation. Technological advancements are blurring the lines between content creation, distribution, and communication, demanding innovative approaches to stay ahead. Our team boasts experience partnering with established media giants. We leverage continuous improvement methodologies to help streamline operations, optimise content delivery, and develop reformed digital strategies.

Companies we’ve worked with include ITV.

Top three issues facing media and telecoms today:

  • Defining and Embracing Digital Transformation: Consumers are rapidly adopting new technologies and platforms for content consumption. We can assist you in developing a comprehensive digital transformation strategy, identifying the right technologies for content creation, management, and distribution, and ensuring a seamless experience for your audience and internal teams across all platforms.
  • Optimising Strategies in a Converged Landscape: The traditional media and telecoms business models are evolving. We can help you develop innovative strategies, explore new revenue streams and cost reduction opportunities, and leverage data analytics to optimise performance and reach new customer segments.
  • Building Agility and Adaptability: The TMT landscape is constantly changing. We can help you foster a culture of continuous improvement, implement agile methodologies, and encourage experimentation to adapt to evolving consumer preferences and technological advancements.

Strategy Workshop at ITV

Delivered a Strategy Workshop for ITV, the British Television Broadcasting Network, to support their 2026 Vision of becoming a leader in UK Streaming.

Your experts in this sector

Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Local Authority

The local authority sector plays a vital role in shaping our communities, providing essential services from infrastructure and social care to education and waste management. However, they often face significant challenges in delivering these services effectively due to budgetary constraints and rising demand. Our team brings extensive experience partnering with local authorities of all sizes. We leverage continuous improvement methodologies to help streamline operations, optimise resources, and deliver better outcomes for citizens.

Local authorities we’ve worked with include Wakefield Council and Slough Borough Council.

Top three issues facing local authorities today:

  • Balancing Budgetary Pressures and Service Delivery: Local authorities are constantly striving to do more with less. We can assist you in identifying cost-saving opportunities, implementing data-driven resource allocation strategies, and exploring innovative models to ensure the efficient use of public funds while maintaining service quality.
  • Enhancing Engagement: Effective communication and engagement are crucial for local authorities. We can help you develop user-centric service delivery models, leverage technology to improve accessibility, and implement robust communication strategies to build trust and strengthen relationships with the communities you serve.
  • Adapting to Evolving Needs and Regulations: The landscape of public service delivery is constantly changing. We can help you stay adaptive to new regulations and policy changes and define optimal processes for service delivery to meet the evolving needs of your community.

NEC3 Billing Process Improvement for a Local Authority

Lean Six Sigma review of the NEC3 Billing Process for a Local Authority to reduce lead times and improve communication.

Your experts in this sector

Emma Bint
Black Belt Lean Six Sigma Practitioner
Melanie Gallant
Prosci Change Management Practitioner
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Food Services

The food service industry is a fast-paced and ever-changing landscape, driven by evolving consumer preferences, technological advancements, inflation, and competitive pressures. Our team boasts experience partnering with food service businesses of all types. We leverage continuous improvement methodologies to help you enhance efficiency, control costs, and create a positive customer experience.

Our diverse food service clientele spans from fast-casual chains like Pret a Manger, to companies like Jestic who form a crucial part of the food service supply chain.

Top 3 issues facing the food service industry today:

  • Balancing Cost Control and Food Waste: Food service businesses struggle to walk the tightrope between minimising food waste and maintaining sufficient inventory to meet customer demand and avoid stockouts. We can help you implement data-driven forecasting models, optimise ordering practices, and establish efficient stock rotation protocols using Lean Six Sigma methods and technology to achieve a balance between cost control and minimising waste.
  • Enhancing Operational Efficiency: Rising costs and tight margins necessitate efficient operations. We can assist you in implementing efficient processes, optimising resources, and minimising waste to improve profitability and control costs.
  • Navigating the Tech Landscape: The food service industry is bombarded with new technologies; however identifying the right technology for their specific needs, integrating it seamlessly with existing operations, and overcoming employee resistance to change can be a hurdle. We can help you assess your tech needs, identify and implement the most beneficial solutions, and develop training programmes to ensure smooth adoption by your staff.

IT Project Management at Pret a Manger for Franchise Expansion

Provided IT Project Management services to support the expansion of the Pret franchise within Ireland.

Your experts in this sector

Jonathan Middleton
Black Belt Lean Six Sigma Practitioner
Meet the team

Science

The science sector thrives on innovation and discovery, but also faces unique challenges in translating groundbreaking research into real-world impact. Our team brings extensive experience partnering with science organisations, including research labs, pharmaceutical companies, and those intersecting with sustainable technologies. We leverage continuous improvement methodologies to help them optimise processes, accelerate innovation cycles, and maximise the impact of their scientific endeavors.

On a global scale, we’ve partnered with industry leaders such as Johnson Matthey, Novocure, Roche Diagnostics, Richmond Pharmacology and the National Physical Laboratory (NPL).

Top three issues facing science today:

  • Optimising Research & Development (R&D) Efficiency: Scientific research is often resource-intensive and time-consuming. We can assist you in streamlining processes, implementing data-driven decision making, and fostering collaboration to accelerate R&D efforts and maximise return on investment (ROI).
  • Managing Costs and Resource Constraints: Science organisations often operate with limited budgets and resources. We can assist you in identifying cost-saving opportunities, optimising resource allocation, and implementing continuous improvement practices to ensure your resources are efficiently directed towards groundbreaking research.
  • Optimising Lab Operations and Data Management: Lab efficiency is crucial for scientific progress. We can help you improve laboratory workflows, reduce waste and errors, and implement data management best practices. This will ensure high-quality data collection and analysis while minimising wasted time and resources.

Logistics Process Improvement at National Physical Laboratory

Achieved an 80% reduction in process cycle time and reduced a £600k risk liability through improving the import and export process

Your experts in this sector

Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Travel & Leisure

The travel and leisure industry is experiencing a period of exciting transformation, driven by evolving consumer preferences, technological advancements, and an increasing desire for exploration. We leverage continuous improvement methodologies to help companies in this sector streamline operations, enhance customer experiences, and navigate the ever-changing travel landscape.

Companies we’ve worked with include Carnival Group.

Top three issues facing leisure and tourism today:

  • Engagement and Seamless Booking: Today’s travellers expect a cohesive and user-friendly experience across all touchpoints, from online research to in-person interactions. We can assist you in developing a customer strategy that integrates your booking platforms, marketing efforts, and customer service channels to create a seamless and personalised journey for your customers.
  • Optimising Revenue Management and Dynamic Pricing: Balancing profitability with competitive pricing is crucial in the travel and leisure industry. We can help you implement data-driven revenue management strategies, leverage dynamic pricing models, and optimise inventory management using Lean Six Sigma to maximise revenue and cater to diverse customer budgets.
  • Adapting to Evolving Traveller Preferences: Travellers today seek unique experiences, sustainable practices, and personalised service. We can help you analyse market trends using our Voice of the Customer programme, identify emerging travel preferences, and implement innovative offerings and sustainability initiatives to stay ahead of the curve and attract a wider customer base.

Training to Establish a Centre of Excellence (CoE) at Carnival Group

Delivery of Lean Six Sigma training across Carnival Group to help develop internal capabilities and a Centre of Excellence (CoE).

Your experts in this sector

Jonathan Middleton
Black Belt Lean Six Sigma Practitioner
Olivia Chalmers
Green Belt Lean Six Sigma Practitioner
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team

Architecture, Engineering & Construction

The Architecture, Engineering and Construction (AEC) sector is the backbone of our built environment. However, it also faces challenges in efficiency, collaboration, and adaptation. Our team brings a wealth of experience partnering with AEC firms of all shapes and sizes, from renowned architectural leaders to global engineering corporations. We leverage continuous improvement methodologies to help them streamline workflows, optimise project delivery, and maximise performance.

Companies we have worked with include Arup, Bouygues, RHSP, WilkinsonEyre and David Chipperfield Architects.

Top three issues facing AEC today:

  • Enhancing Collaboration and Communication: Successful AEC projects require seamless collaboration between architects, engineers, and contractors. We can help you implement effective communication strategies, integrate supply chain operations, and foster a collaborative culture to ensure projects stay on track and meet stakeholder expectations.
  • Optimising Project Delivery and Cost Management: Time and budget overruns are common issues in construction. We can assist you in developing efficient project management processes using the RIBA framework, identifying cost-saving opportunities throughout the design and construction phases, and leveraging lean construction principles to optimise project delivery timelines and budgets.
  • Embracing Innovation for Sustainable Design and Performance: Sustainability is a growing concern in the AEC sector. We can help you integrate sustainable design principles into your projects using our unique Lean-Green approach, identifying innovative methods and technologies, and implementing strategies to improve energy efficiency and overall performance throughout the lifecycle of a structure.

Lean Six Sigma Training to Establish a CoE at Arup

Delivery of Lean Six Sigma training across Arup to help develop internal capabilities and a Centre of Excellence (CoE).

Your experts in this sector

Stephen Donelan
Commercial Analysis, Negotiation & Stakeholder Management
Marian Arafiena
Project, Portfolio Planning & PMO Management
Steve Owen
Asset Management, Business Process Improvement & Project Management
Kiran Kachela
Black Belt Lean Six Sigma Practitioner
Meet the team