We’re incredibly proud of our people. It’s their talent, experience and drive that make us a very different sort of company to work with on your CI journey. Check out their biographies here.
Senior leadership team
Kiran Kachela
CEO
Master Black Belt Lean Six Sigma Practitioner
Read more- Master Black Belt Lean Six Sigma practitioner (practising since 2007), expert in streamlining business processes, training and coaching
- Change Management expert, Prosci certified
- Transformation Project, Programme and PMO Management, Prince2 qualified
- Strategy and business planning
- Target Operating Models (TOM) and Organisational Design
- Circular Economy and Sustainability champion
- Proven success in Financial Services, Healthcare, Retail, Defence, Central Government, Local Authority, Higher Education, Sustainable Manufacturing, Science, Media, Pharmaceutical, Facilities Management and Real Estate
Melanie Gallant
Chief Operating Officer
Prosci Change Management Practitioner
Read more- Change Management expert, Prosci certified
- Strategy and business planning
- Target Operating Models (TOM), Organisational Design and people restructuring
- Project and Programme Management, Prince2 qualified
- Yellow Belt Lean Six Sigma practitioner, expert in streamlining business processes
- Digital Transformation
- Proven success in Healthcare, Defence, Central Government, Local Authority, Higher Education and Facilities Management
Olivia Chalmers
Director of Business Improvement & Partnerships
Green Belt Lean Six Sigma Practitioner
Read more- Green Belt Lean Six Sigma practitioner, expert in streamlining business processes and process training
- Change Management expert, certified Change Management trainer (Workz)
- Project Management, APM PMQ qualified
- Strategy and business planning
- Proven success in Healthcare, Central Government, Higher Education and Facilities Management
Lauren Croft
Director of Business Improvement & Partnerships
Business Strategy & Transformation
Read more- Business improvement
- Strategy design and execution
- Target Operating Model (TOM) design
- Project and programme management
- Change management
- Customer-centric innovation
- Contract mobilisation
- Proven success in Healthcare, Defence, Central Government and Facilities Management
Emily Huelin
Director of Business Improvement & Partnerships
Lean Six Sigma Green Belt Practitioner
Read more- Lean Six Sigma Green Belt practitioner with extensive experience in operating model redesign, governance and continuous improvement across complex, customer‑focused and asset‑intensive environments
- Expert in value stream mapping, CX journey mapping, workforce planning and performance management, driving efficiency, service improvement and measurable outcomes
- Strong commercial and financial acumen, developing robust business cases, investment appraisals and managing multi‑million‑pound budgets
- Proven success across government, hospitality, leisure and large‑scale operations, with a practical, hands‑on approach and strong stakeholder engagement from frontline teams to board level
Scott Bowler
Director of AI Transformation
Turning AI Potential into Practical Business Results
Read more- Helping organisations turn AI into a competitive advantage, backed by 20+ years of software engineering and the experience of still building every day
- AI strategy, adoption and transformation
- AI training for leadership teams and end users
- AI agents, automation and workflow optimisation
- Identifying practical AI opportunities and business value
- AI-powered software design and development
- 20+ years of hands-on software engineering experience
- Translating complex technology into practical business outcomes
- Executive workshops, speaking and advisory
Jonathan Middleton
Senior Principal Consultant
Master Black Belt Lean Six Sigma Practitioner
Read more- Master Black Belt Lean Six Sigma practitioner (practising since 2006) and Business Process Modelling and Notation (BPMN) expert and trainer
- Data Analysis and Data Flow Mapping
- ITIL Foundation Certificate in IT Service Management and Improvement
- Digital Transformation
- Project and Programme Management, Prince2 qualified
- Proven success in Financial Services, Retail, Insurance, Energy and Food Services
Alec Evans
Head of Data Analytics & Insights
Advanced Data Analytics, Data-Driven Strategy & Insights
Read more- Strategic data insights, translating complex data into actionable strategies that drive business change and growth
- Data-driven storytelling, communicating complex findings to diverse audiences, from executive leadership to front-line teams
- Full-cycle research and analytics, managing quantitative and qualitative research projects from inception to organisation-wide roll-out
- Business intelligence and visualisation using a wide range of analysis and BI tools including Tableau, Power BI, SPSS, and SQL
- Customer experience and segmentation, delivering projects focused on attitudinal segmentation, customer experience surveys, and customer journey mapping
Tom Marchant
Head of Business Development
Strategic Partnership & Value Creation
Read more- Public and private sector business development
- CRM optimisation
- Stakeholder relationship management
- Market research and expansion strategy design
- Yellow Belt Lean Six Sigma practitioner
Our experts
Ejiro Jaja
Talent & Community Resourcer
Talent Management
Read more- Talent acquisition specialist
- Community building & engagement
- Relationship management
- HR management
Steve Owen
Business Improvement Associate
Asset Management, Business Process Improvement & Project Management
Read more- Asset Management and engineering improvement specialist
- Lean Six Sigma process improvement
- Business transformation and project management
- Commercial and financial management
- Business analysis
- System analysis and solution development, with significant CAFM system experience
- Proven success in Construction, Engineering, Defence, Healthcare, Central Government and Facilities Management
Emma Bint
Lean Six Sigma & Kaizen Associate
Black Belt Lean Six Sigma Practitioner
Read more- Black Belt Lean Six Sigma practitioner and trainer (since 2015), expert in streamlining business processes
- Kaizen Facilitator
- Project Management
- Quality Management
- Proven success in Manufacturing and Local Authority
Jane Hind
Business Operations Administrator
Executive & Operational Administration
Read more- Operational backbone of the business
- Executive and senior leadership support
- Business administration and governance
- People, compliance and operational processes
- Keeping CI Projects running smoothly, efficiently and at pace
Charlie Mone
Junior Data Analyst
Data, Analysis & Insights
Read more- Yellow Belt Lean Six Sigma practitioner, skilled in business process & data analysis
- Data analysis and trend identification
- Python programming for data analysis
- Advanced statistical modelling & machine learning
- Data visualisation and reporting (Tableau, Power BI)
- Predictive modelling and forecasting
- Cloud technologies (AWS, Azure)
- SQL and database management
- Process optimisation and improvement strategies
- System integration and API development
- Problem-solving and critical thinking skills
Stephen Donelan
Commercial Management Associate
Commercial Analysis, Negotiation & Stakeholder Management
Read more- Commercial analysis and service alignment with Contract
- Commercial management
- PFI expertise/ SPV support
- Stakeholder management
- Cost engineering/ planning/ quantity surveying
- Performance modelling and reviews
- Proven success in Construction, Civil Engineering, Central Government, Healthcare and Facilities Management
Bhavik Agnani
Junior Project Manager
Project & PMO Management
Read more- Business Management (MSc)
- Project management and coordination
- PMO administration
- Risk management
- Stakeholder engagement
- Proven success in Higher Education, Biomedical and Science
Sara Asquith
Business Improvement Associate
Transformation & Target Operating Model Design
Read more- Change Management expert
- Strategy and business planning
- Target Operating Models (TOM), Organisational Design and people restructuring
- Project and Programme Management, Prince2 qualified
- Lean Six Sigma practitioner
- Proven success in Facilities Management, Higher Education, Energy, Local Authority, Healthcare & Financial Services
Aseem Naketar
Business Analyst Associate
Finance Business Process Analysis
Read more- Procure-to-Pay (P2P) expertise
- ERP transformations (Oracle Fusion, Netsuite, SAP)
- Business process redesign
- Agile project delivery
- User story & functional design creation
- Data migration
- System migration
Ayan Kotecha
Business Development Manager
Strategic Partnership & Value Creation
Read more- Private sector business development
- Partnership ecosystem development
- CRM optimisation
- Stakeholder relationship management
- Market research
Harpreet Kainth
Digital Marketing & Content Manager
Marketing & Communications
Read more- High‑impact marketing and communications lead driving engagement, clarity and brand consistency across all channels
- Strategic, creative and data‑led – turning messages into momentum and content into results
- Multi‑channel campaigns, social media growth, community engagement and brand governance
- Purposeful communications spanning social value, sustainability, events and award submissions
Lyndsey Shepherd
Learning & Development Associate
Learning & Development, HR Solutions
Read more- Learning solutions
- Training development and delivery
- People development
- Skills assessment
- Train-the-trainer implementation
- Proven success in Facilities Management, Real Estate, Healthcare and Environmental services
Marian Arafiena
PMO & Portfolio Planning Associate
Project, Portfolio Planning & PMO Management
Read more- Project and Portfolio Planning
- Project and Programme Management
- Setting up and managing Programme Management Offices (PMOs)
- NEC3 Contract Management specialist
- Power BI reporting and dashboard developer
- Proven success in Central Government, Energy, Facilities Management and Construction
Amy Bains
Project Manager
Digital Transformation & Clinical Systems
Read more- Supports digital transformation and clinical systems implementation across complex healthcare environments
- Experienced in EPR configuration, system integration and multi-site deployments
- Skilled in stakeholder engagement, change management and user adoption
- Delivers training, testing and operational readiness for system rollouts
- Strong background in clinical governance, data quality and compliance
- Passionate about enabling sustainable transformation through technology and people
Zoe Turnbull
Project Co-ordinator
Digital Transformation & Change
Read more- Supports digital transformation and change programmes
- Experienced in stakeholder engagement and delivery coordination
- Skilled in governance, risk and implementation planning
- Drives training, adoption and operational readiness
- Focused on delivering sustainable transformation outcomes
Dennis Lam
Junior Business Analyst
Business & Process Analysis
Read more- Business process mapping
- Business process redesign
- Requirements gathering
- Problem-solving and critical thinking skills