Our people

We’re incredibly proud of our people. It’s their talent, experience and drive that make us a very different sort of company to work with on your CI journey. Check out their biographies here.

Senior leadership team

Kiran Kachela

CEO

Black Belt Lean Six Sigma Practitioner

  • Black Belt Lean Six Sigma practitioner (since 2007), expert in streamlining business processes, training and coaching.
  • Change Management expert, Prosci certified.
  • Transformation Project, Programme and PMO Management, Prince2 qualified.
  • Strategy and business planning.
  • Target Operating Models (TOM) and Organisational Design.
  • Circular Economy and Sustainability champion.
  • Proven success in Financial Services, Healthcare, Retail, Defence, Central Government, Local Authority, Higher Education, Sustainable Manufacturing, Science, Media, Pharmaceutical, Facilities Management and Real Estate.

Olivia Chalmers

Head of Business Improvement & Partnerships

Green Belt Lean Six Sigma Practitioner

  • Green Belt Lean Six Sigma practitioner, expert in streamlining business processes and process training.
  • Change Management expert, certified Change Management trainer (Workz).
  • Project Management, APM PMQ qualified.
  • Strategy and business planning.
  • Proven success in Healthcare, Central Government, Higher Education and Facilities Management.

Jonathan Middleton

Head of Business Improvement & Partnerships

Black Belt Lean Six Sigma Practitioner

  • Black Belt Lean Six Sigma practitioner (practicing since 2006) and Business Process Modelling and Notation (BPMN) expert and trainer.
  • Data Analysis and Data Flow Mapping.
  • ITIL Foundation Certificate in IT Service Management and Improvement.
  • Digital Transformation.
  • Project and Programme Management, Prince2 qualified.
  • Proven success in Financial Services, Retail, Insurance, Energy and Food Services.

Melanie Gallant

Head of Business Improvement & Partnerships

Prosci Change Management Practitioner

  • Change Management expert, Prosci certified.
  • Strategy and business planning.
  • Target Operating Models (TOM), Organisational Design and people restructuring.
  • Project and Programme Management, Prince2 qualified.
  • Yellow Belt Lean Six Sigma practitioner, expert in streamlining business processes.
  • Digital Transformation.
  • Proven success in Healthcare, Defence, Central Government, Local Authority, Higher Education and Facilities Management.

Our experts

Becky Kendall

Senior Programme Manager

Project, Programme & PMO Management

  • Project and Programme Management and training, Prince2, MSP and DSDM Atern Agile qualified.
  • Setting up and managing Programme Management Offices (PMOs).
  • Digital Transformation, ITIL Foundation Certificate.
  • Risk Management specialist.
  • Proven success in Healthcare, Central Government, Local Authority, Higher Education and Facilities Management.

Tara Hirani

Project Manager

Project Management

  • Project Management.
  • Risk Management.
  • Stakeholder Management.
  • Proven success in Central Government, Energy, Law, Financial Services, Higher Education and Facilities Management.

Claudia McPherson

Change Manager

Change Management & Project Management

  • Change Management expertise.
  • Project Management expertise.
  • Digital transformation experience.
  • Custom training design, development and delivery.
  • Business analysis to drive improvement.
  • Yellow Belt Lean Six Sigma practitioner.
  • Proven success in Healthcare and Facilities Management.

Marian Arafiena

PMO & Portfolio Planning Associate

Project, Portfolio Planning & PMO Management

  • Project and Portfolio Planning.
  • Project and Programme Management.
  • Setting up and managing Programme Management Offices (PMOs).
  • NEC3 Contract Management specialist.
  • Power BI reporting and dashboard developer.
  • Proven success in Central Government, Energy, Facilities Management and Construction.

Jay Birring

Business Analyst

Business, Data & Process Analysis

  • Yellow Belt Lean Six Sigma practitioner, skilled in business process analysis.
  • Data Analysis and Data Flow Mapping.
  • System Requirements Analysis.
  • Reporting and Dashboard Development.
  • Proven success in Defence, Financial Services, Higher Education and Facilities Management.

Emma Green

Executive Business Support & People Partner 

Talent & Workplace Management

  • Talent acquisition and management.
  • Communication management.
  • Circular Economy and Sustainability champion.
  • Community outreach and CSR lead.
  • Quality management and assurance.

Neela Gnanendran

PMO Coordinator

Project & PMO Coordination

  • PMO Coordination.
  • Managing project documentation.
  • Project reporting.
  • Project progress tracking.
  • Communication facilitation.
  • Proven success in Financial Services, Facilities Management and Education.

Emma Bint

Lean Six Sigma & Kaizen Associate

Black Belt Lean Six Sigma Practitioner

  • Black Belt Lean Six Sigma practitioner and trainer (since 2015), expert in streamlining business processes.
  • Kaizen Facilitator.
  • Project Management.
  • Quality Management.
  • Proven success in Manufacturing and Local Authority.

Stephen Donelan

Commercial Management Associate

Commercial Analysis, Negotiation & Stakeholder Management

  • Commercial analysis and service alignment with Contract.
  • Commercial management.
  • PFI expertise/ SPV support.
  • Stakeholder management.
  • Cost engineering/ planning/ quantity surveying.
  • Performance modelling and reviews.
  • Proven success in Construction, Civil Engineering, Central Government, Healthcare and Facilities Management.

Lyndsey Shepherd

Learning & Development Associate

Learning & Development, HR Solutions

  • Learning solutions.
  • Training development and delivery.
  • People development.
  • Skills assessment.
  • Train-the-trainer implementation.
  • Proven success in Facilities Management, Real Estate, Healthcare and Environmental services.

Steve Owen

Business Improvement Associate

Asset Management, Business Process Improvement & Project Management

  • Asset Management and engineering improvement specialist.
  • Lean Six Sigma process improvement.
  • Business transformation and project management.
  • Commercial and financial management.
  • Business analysis.
  • System analysis and solution development, with significant CAFM system experience.
  • Proven success in Construction, Engineering, Defence, Healthcare, Central Government and Facilities Management.