CI Projects is a boutique business consultancy committed to helping businesses continuously improve by enabling the true convergence of people, processes, and technology. We work closely with clients to define the issue, the destination, and how to get there – and then provide the tools and confidence so they can keep improving long after we’ve gone.
We’re looking for an experienced Transformation Director to lead a major transformation programme for a leading Facilities Management (FM) provider. Working closely with the client’s central Helpdesk function, you will drive the transformation of service operations, improve ways of working and enhance the overall customer experience.
Role Overview
This is a senior, client-facing leadership role responsible for supporting the delivery of a complex transformation programme within a Facilities Management environment. You will work closely with senior client stakeholders, operational leaders and delivery teams to understand business needs, shape transformation activities and ensure successful programme delivery.
The successful candidate will be an exceptional communicator with the credibility to engage senior stakeholders, manage sensitive situations and drive progress across multiple workstreams. You will bring strong experience leading transformation programmes, combined with the ability to influence, build trusted relationships and deliver meaningful business outcomes.
Previous experience within Facilities Management, Helpdesk or Service Centre operations would be highly advantageous.
What you’ll be doing
- Lead the delivery of a large-scale transformation programme within a Facilities Management environment.
- Partner with senior client stakeholders to understand business challenges and translate these into transformation initiatives.
- Build strong, trusted relationships across client and delivery teams.
- Lead workshops, meetings and governance forums to drive decision-making and programme progress.
- Manage complex stakeholder relationships, navigating sensitive situations with professionalism and confidence.
- Identify opportunities to improve operational performance, customer experience and service delivery.
- Drive programme activities, ensuring milestones, risks, dependencies and issues are effectively managed.
- Collaborate with multidisciplinary teams to deliver sustainable business improvements.
- Provide clear, concise communication and reporting to senior leadership throughout the programme lifecycle.
- Champion change adoption and support the successful implementation of new ways of working.
What we’re looking for
- Proven experience leading large-scale business or operational transformation programmes.
- Extensive client-facing experience with the ability to engage and influence senior stakeholders.
- Excellent communication, facilitation and relationship management skills.
- Strong commercial awareness with the ability to quickly understand client challenges and identify practical solutions.
- Demonstrated experience managing complex and sensitive stakeholder environments.
- A proactive, delivery-focused approach with the ability to drive activities and maintain momentum.
- Experience within Facilities Management, Helpdesk or Service Centre operations is highly desirable.
- Understanding of Mobile Engineering, Static Engineering, Technical Services or Account Management environments would be advantageous.
- Strong leadership capability with excellent problem-solving and decision-making skills.
If you’re an experienced transformation leader looking to make a significant impact within a high-profile Facilities Management programme, we’d love to hear from you.
If this sounds like your next move, please apply now.
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