Defence Infrastructure Organisation (DIO) – Transformation

Increased statutory compliance by 20% and improved customer experience across the MOD estate in the South-East of England through our Transformation Programme

How we helped...

When the Ministry of Defence (MOD) received a series of negative media reports on the condition of their sites in South-East England we were brought on to manage a six-month transformation programme.

A new target operating model (TOM) needed to be developed and implemented which required new processes, new supply chain infrastructure and an organisational restructure involving performance related exits, redundancies and recruitment of new roles.

The transformation programme saw a complete overhaul of performance and improved compliance across the MOD estate.

Read more Case Studies here…

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Service Relocation & Improvement at London School of Economics

Relocated core operational activities from New York to London and repackaged the portfolio of services, improving the process cycle time by 20% and the overall customer experience. Read More..

System & Process Transformation at Bouygues Energies & Services

Achieved a 12% increase in revenue through implementing new processes and systems that reduced revenue leakage. Read More..

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