by Tess Pendle | Nov 25, 2019 | Blog, Employee Engagement, Inspiring People, Retail
On average, my partner and I visit Costco at Lakeside every couple of months and have done so for many years. It must be said that the physical appearance of the store is less than seductive, which I guess is to be expected of a venue that is essentially a wholesale...
by Kiran Kachela | Apr 5, 2019 | Blog, Business Transformation, Change Management, Customer Experience, Retail
There’s an old adage that says, ‘if it’s not broken, don’t fix it’. The adage has been invoked for generations as a way of expressing a desire to not change things. It is based on the belief that change, for its own sake, is not good. But...