by Kiran Kachela | Oct 7, 2019 | Blog, Customer Experience, Inspiring People
Summer is over and most people are back to work, refreshed and energised for the final quarter of the year. This summer was particularly special to me, not only because I managed to spend some quality family-time but also because I experienced the ‘magic’ of Disney in...
by Sarah Thomas | Nov 27, 2018 | Customer Experience, Ethics, Industry, Inspiring People, Leadership, Lean Six Sigma, Positive Energy
It’s that time of the year again in the world of business; the excitement of the festive season mingles with a sense of energy and anticipation about what the next year might bring for us. But before we face forward, we’d like to look back over 2018 and an exciting...
by Sarah Thomas | Oct 28, 2018 | Efficiency, Entrepreneur, Inspiring People, Leadership, Lean Six Sigma
Love him or hate him, as many do, it is hard to deny the impact Steve Jobs had on the Apple customer experience for millions of people worldwide. His biographer Walter Isaacson described his tenure as a saga of ‘entrepreneurial creation myth writ large,’ and his...