by Kiran Kachela | Oct 7, 2019 | Blog, Customer Experience, Inspiring People
Summer is over and most people are back to work, refreshed and energised for the final quarter of the year. This summer was particularly special to me, not only because I managed to spend some quality family-time but also because I experienced the ‘magic’ of Disney in...
by Kiran Kachela | Apr 5, 2019 | Blog, Business Transformation, Change Management, Customer Experience, Retail
There’s an old adage that says, ‘if it’s not broken, don’t fix it’. The adage has been invoked for generations as a way of expressing a desire to not change things. It is based on the belief that change, for its own sake, is not good. But...
by Sarah Thomas | Nov 27, 2018 | Customer Experience, Ethics, Industry, Inspiring People, Leadership, Lean Six Sigma, Positive Energy
It’s that time of the year again in the world of business; the excitement of the festive season mingles with a sense of energy and anticipation about what the next year might bring for us. But before we face forward, we’d like to look back over 2018 and an exciting...