Migration to the new enterprise system
Learning Academy developed with 98 interactive lessons
145 ‘How-to’ guides tailored by function and role
Communication toolkit rolled out
Thank you for your great help…Julie [CI Projects] has been so great to work with.
Head of Business Transformation
Define it
Lightsource bp faced several challenges during the introduction of a new enterprise system:
- Change fatigue: Rapid company growth had led to multiple changes, creating resistance among stakeholders.
- Process misalignment: Business processes were inconsistent globally, with departments adapting systems independently.
- Perceived complexity: Stakeholders were reluctant to adopt a structured enterprise system, fearing it would be more complex.
Improve it
To address these challenges, CI Projects:
- Conducted a change impact assessment – mapping key stakeholders and conducting a business impact analysis to understand the scope and scale of change.
- Developed a stakeholder management plan focused on high-impact and high-resistance areas.
- Created tailored communication and training strategies, including:
- A Learning Academy with 98 e-learning lessons.
- A SharePoint reference library with 145 “how-to” guides.
- Multiple communication channels: 4 SharePoint pages, 20 project updates, 18 targeted email cascades, and 6 company-wide NewsPosts.
- Conducted business readiness sessions to assess preparedness before go-live.
Sustain it
To ensure sustainability, CI Projects:
- Delivered a phased approach to hyper-care with daily touch points and reduced frequency throughout stabilisation phase.
- Developed adoption reports and held targeted follow-ups where usage was low.
- Implemented additional training to address adoption gaps.
- Established a permanent Change Manager role within Lsbp to manage future change initiatives.
Key benefits
- Smooth transition to the new enterprise system on schedule.
- Comprehensive learning materials for ongoing training and onboarding.
- Robust communication framework for system updates and enhancements.
- Mechanisms to monitor adoption and address gaps proactively. · Institutionalisation of change management through a permanent role.
