Documented over 50 processes to provide visibility & clarity
Data-driven approach to system requirements
Waste reduction opportunities identified
A solid foundation for software development
Great piece of work CI Projects!
Director
Define it
The University of Oxford‘s property management system implementation project faced roadblocks due to:
- Unclear requirements: Lack of documented processes led to gaps in system analysis and requirements.
- Manual and workaround-heavy processes: Existing systems relied heavily on manual workarounds and spreadsheets, hindering efficiency.
- Data and documentation gaps: Decisions were based on anecdotal feedback, not concrete data, increasing project risk.
- Previous solution misalignment: Prior solutions failed to meet user needs, impacting morale and progress.
Improve it
CI Projects intervened midway to provide much-needed clarity for University of Oxford through system analysis:
- “As-Is” Process mapping: Documented over 50 process maps across 3 teams, detailing current workflows.
- Subject Matter Expert (SME) collaboration: Facilitated workshops with key personnel to ensure process accuracy.
- Waste analysis with TIMWOODS Lean method: Identified areas of waste and inefficiency within existing processes.
- Prioritised requirements and solutions: Developed a waste analysis report highlighting key improvement opportunities.
Sustain it
The waste analysis report provided clear recommendations and a guide on how to deliver these so that employees were empowered to drive change. By providing process clarity, data-driven insights, and waste analysis, we ensure successful system implementations that met user needs and improved efficiency.
Key benefits
- Increased understanding of end-to-end property management processes.
- A more structured and data-driven approach to defining system needs.
- Detailed process maps provided a clear foundation for software development.
- Identified areas for streamlining and process improvement.
