Security Vetting Process Improvement in Central Government

Reduced reliance on email comms by 51%

Achieved a 74% reduction in processing time

Automated process steps & removed process waste

Improved employee experience

We have seen a significant improvement in the security vetting process, thank you Tara [CI Projects].

Jennie Oliver, Board level HR Director

Define it

Our client, a Central Government agency, faced inefficiencies in their security vetting process. Upon initial review, we found that the existing process was:

  • Inconsistent, lacking standardisation which was leading to errors and delays in processing applications.
  • Inefficient due to manual steps and unclear ownership which was slowing down processing times.
  • Non-compliant, with risk of non-compliance with security regulations due to unclear procedures.
  • Frustrating for staff due to delays for both vetting processors and applicants.

Improve it

CI Projects implemented Lean Six Sigma methodologies to optimise the security vetting process. Here’s what we did:

  • Collaborated with key stakeholders to document the current “as-is” process, identifying bottlenecks and areas for improvement.
  • Introduced technology where possible to automate manual steps and improve efficiency.
  • Clarified ownership of each process step, ensuring clear lines of responsibility across different departments.
  • Ensured all changes adhered to legal requirements and maintained robust risk mitigation for national security roles.

Sustain it

By optimising the security vetting process, CI Projects helped our client achieve significant time savings, improved efficiency, and enhanced compliance, all while ensuring the necessary security for sensitive roles. To ensure these benefits were sustained, we established robust controls and measures. We also established a RACI matrix (Responsible, Accountable, Consulted, Informed) to ensure proper role allocation going forwards.

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