Purchase-to-Pay Process Improvement at idverde

Early issue detection through defined processes & controls

Faster invoice processing & timely payments

Online self-learning modules & video tutorials developed

Developed a dedicated support network for all users

Your work ethic, professionalism, collaboration and deep (and wide) understanding of the P2P process has been truly amazing. Thank you for all your time, effort and dedication to helping us to improve P2P awareness and learning around our business here at idverde.

Project Sponsor

Define it

Our client, idverde, lacked a defined P2P process, leading to operational inefficiencies including:

  • Siloed operations: Departments worked independently, hindering collaboration and transparency.
  • Process confusion: The importance and steps involved in each P2P stage were unclear, leading to errors.
  • Supplier onboarding issues: Inconsistent supplier onboarding resulted in delays and complications.
  • Inaccurate Purchase Orders (POs): Errors in PO creation caused further delays.
  • Late receipting and invoice validation: Delays in receiving and validating invoices led to late payments for suppliers and subcontractors.

CI Projects were brought in to address these inefficiencies in idverde’s procure-to-pay (P2P) process.

Improve it

CI Projects mapped idverde’s current process, collaborating with various departments to identify improvement opportunities, implementing key system and process changes in phases. We defined the five key stages of the P2P process, analysing each stage in detail. We facilitated workshops with all departments involved in each stage. This collaborative approach identified current pain points and fostered buy-in for improvements. We identified and costed potential improvements, prioritising 6 “quick wins” that offered high impact at minimal cost. These initial changes focused on Purchase Orders (POs), receipting, and invoice validation – the most critical stages.

Sustain it

We developed a comprehensive training strategy with accompanying learning modules for each process stage. Training materials included self-learning modules, face-to-face sessions, and video tutorials. We established an “Ambassador Community” – key personnel from various departments trained as subject matter experts (SMEs).

These SMEs were empowered to provide ongoing support, including:

  • Training new users
  • Refreshing existing users’ knowledge
  • Troubleshooting issues
  • Providing user feedback for future system enhancements
  • User Acceptance Testing (UAT)

We undertook regular touchpoints following implementation to ensure long-term effectiveness. Our expertise transformed the accounts payable P2P processes, leading to faster payments, reduced costs, and improved financial control.

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