Increased awareness of the upcoming new system
Increased engagement and buy-in across departments
Improved value for the end-users
Smooth transition from legacy to new Procurement System
Everything has settled in as expected, thank you for your support.
Head of Project and Programme Delivery
Define it
Keele University was nearing the go-live phase of a project to replace an obsolete procurement system. The University faced a challenge: a lack of immediate change management, awareness, and engagement capacity. They required support with handling the crucial communication, change management, and transition activities for a smooth implementation. The University needed immediate support to ensure stakeholder expectations were managed, users were prepared for the new system, and the benefits of the new system were realised.
Improve it
CI Projects provided Keele University with a highly skilled and experienced Change Manager. We quickly integrated into the University team and provided the following key support:
- Supported the Senior Project Manager in driving ownership of the new system.
- Created a comprehensive communication plan to manage the expectations of diverse stakeholder groups.
- Developed appropriate content, secured approvals, and managed distribution across various media channels.
- Supported the creation of user-friendly quick guides.
- Scoped and developed a benefits realisation system of measurement.
- Engaged end-users in the project to increase buy-in and adoption.
Sustain it
CI Projects delivered the following outcomes:
- Seamless Integration: CI Projects’ Change Manager integrated quickly and cohesively into the University team.
- Proactive Support: The dedicated Change Manager actively sought opportunities to support and improve the University’s business activities, maximising value.
- Smooth Transition: CI Projects supported a seamless transition from a legacy procurement system to a new solution.
Key benefits
- Increased awareness of the upcoming changes to improve adoption of the new system.
- Increased engagement and buy-in from end users across all university departments.
- Improved value for the end-users.
- Smooth transition from the legacy system to the new procurement system.
