Reduced Process Cycle Time by 27%
£202,500 Annual Savings
Increased Cash Flow
Reduced errors resulting in improved quality
The outcomes of this 5 day process improvement activity have been remarkable!
Operations Manager
Define it
A pharmaceutical training company faced lengthy delays between initial course inquiries and receiving payment. This hindered cash flow and increased the risk of errors. They sought to reduce enrolment processing time to improve efficiency and financial health. We partnered with the client to conduct a 5-Day Problem Solving Sprint which began with defining the problem. We collaboratively identified the targets for process improvement, key stakeholders, and pain points.
Improve it
Here’s how we tackled the challenge:
- Engagement: Interactive workshops were held with key stakeholders, including brown paper process mapping exercises and a Lean simulation. These sessions fostered team engagement and a clear understanding of potential process waste to drive process improvement.
- Design: By the workshop’s conclusion, the client had a redesigned, optimised enrolment process addressing their objectives and maximising value.
Sustain it
We developed a detailed roadmap with assigned owners and deadlines to ensure the new process became a reality. We then provided ongoing support following the workshops to gauge the solution’s effectiveness and offer further guidance.
Key benefits
- 27% Reduction in process cycle time.
- The faster enrolment process led to improved cash flow and operational efficiency.
- £202,500 Annual savings identified, equivalent to 6.75 FTEs.
- A streamlined process freed up team time, allowing them to focus on acquiring new clients.
