Payroll & Pensions Improvement at ISS

Reduced Process Cycle Time by 30 days

Enhanced data integrity

Minimal employee impact

Successful system integration

Having Olivia’s [CI Projects’] skills in the team was a great assurance for me as the Programme Manager as I could trust her to build a strong relationship with the teams and lead on a number of our project deliverables including requirements gathering, payroll process development and system testing. The work Olivia completed and how she worked with the wider team including our suppliers meant that we were able to implement a fit for purpose solution on time, which was hugely critical for this type of project.

Senior Programme Manager

Define it

Our client, ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance, faced a complex challenge relating to payroll and pensions:

  • Dual system implementation: They were concurrently implementing a new payroll system and a completely new employee pension system, requiring seamless integration.
  • Time-sensitive Payroll: Tight monthly and fortnightly payroll cycles demanded a successful launch for both systems simultaneously.
  • Manual processes and risk: Existing manual pension processes posed a risk of errors due to high employee volume and month-long processing delays.

Improve it

CI Projects deployed a dedicated Business Analyst to lead the payroll and pension system integration:

  • Requirements definition: Collaborated with stakeholders to define and prioritise new system functionalities.
  • Gap analysis and risk management: Identified gaps between new system capabilities and client requirements while managing associated risks.
  • Process redesign and documentation: Worked with internal teams and suppliers to design future-state processes and develop procedures and user guides.
  • Testing and defect resolution: Created test cases, coordinated testing across teams, and supported defect management.
  • Go-Live support: Provided on-site support during system transition to address any issues.

Sustain it

Documentation was handed over to ensure a sustained solution and reference point. Through CI Projects’ expertise, the client achieved significant improvements. We helped ISS navigate a complex system implementation, ensuring efficient integration and improved data accuracy while minimising disruption.

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