Mobilisation & Transition of Government Property Agency (GPA)

Our Government expertise bridged the knowledge gap

Streamlined Service Delivery Plan & SOP creation

Clear Delivery Roadmap

Enhanced collaboration & partnership

It has been an absolute pleasure working with CI Projects, thank you for all of the great work you’ve done.

Anthony Rooney, Government Property Agency Account Director

Define it

JLL, a global real estate services company, secured their first government contract – a performance partner role with the Government Property Agency (GPA). However, both JLL and GPA faced unique challenges:

  • New partnership model: This marked the first performance partner contract for both organisations, requiring a new delivery model and collaboration.
  • Government experience gap: JLL lacked extensive experience navigating government processes and contractual requirements.
  • Technical and operational complexity: The project involved implementing a new technology platform and managing regional supply chain partners.

Improve it

CI Projects, with its proven track record in public sector projects, was brought in to support JLL’s mobilisation of the Government Property Agency. This consisted of:

  • An experienced team: We deployed government change managers and business analysts with technology and operational expertise to build a dedicated support team.
  • Collaborative workshops: Facilitated workshops with JLL and GPA subject matter experts to develop Service Delivery Plans (SDPs) and Standard Operating Procedures (SOPs).
  • Comprehensive documentation: Created key documents covering areas like governance, health and safety, technology and data, sustainability, and performance management.
  • Centralised collaboration platform: Developed a Google Site to streamline document creation, gap analysis, and collaborative editing.

Sustain it

Through CI Projects’ support, JLL successfully mobilised for this critical government contract. Our collaborative approach empowered JLL to navigate complex public sector contracts and provided value for the Government Property Agency for the long-term.

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