IT Project Management at Pret a Manger for Franchise Expansion

Successful project delivery 2 weeks ahead of schedule

Enabled opening of first Pret store in Dublin

Seamless technology integration

Technology quality assurance

The opening of our first Pret a Manger store in Dublin in the Summer of 2022 was a major milestone on our ambitious growth plan through franchising. In so doing, we asked a lot of the project team responsible for delivering such a successful outcome. One of the key factors in this success was excellence in project management, something we were able to achieve by partnering once again with CI Projects and OCS Consulting.

Ian Webster, Franchise Technology Programme Manager

Define it

Pret a Manger, a renowned international food franchise with a focus on fresh, high-quality ingredients, set its sights on entering the Irish market. This expansion presented several challenges:

  • New market entry: Launching in an unfamiliar market meant navigating new regulations, logistics, and consumer preferences.
  • Supply chain integration: Integrating a new supply chain to ensure consistent product quality and delivery across Ireland required careful planning and coordination.
  • Piloting new technology: Pret aimed to pilot a modern technology operating model in Ireland that would serve as a blueprint for future franchise stores globally.

Improve it

CI Projects partnered with Pret a Manger and OCS Consulting to provide expert IT project management. Our team focused on:

  • Streamlined rollout: Coordinating the setup of new Irish franchise stores within a strict 3-month timeframe.
  • Technology Implementation: Supporting the implementation of all front-of-house and back-of-house systems for efficient store operations.
  • Third-Party collaboration: Working seamlessly with third-party vendors and offshore partners to ensure timely technology development and deployment.
  • Rigorous testing: Conducting thorough end-to-end system testing with comprehensive scripts to identify and resolve issues before launch.
  • Project management: Creating detailed project plans and maintaining RAID logs to ensure clear visibility, monitoring, and tracking throughout the project lifecycle.

Sustain it

We developed a future-proof model with the successful launch of the new Oracle Simphony model in Ireland establishing a gold standard for future franchise stores globally. CI Projects forged strong relationships with Pret’s franchise partners, fostering trust and collaboration for future growth initiatives.

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