Streamlined workflows
Centralised data repository
Improved data quality & insights enabling better decision-making
Real-time collaboration promoting transparency & alignment
It certainly is busy and a challenging environment. Tara [CI Projects] is doing a good job for us.
Head of PMO
Define it
Lightsource bp, a subsidiary of BP and a global leader in renewable energy development and management, faced challenges in managing customer interactions and project data. Different departments relied on separate systems, leading to decentralised data and limited insights. Manual processes slowed down communication and progress tracking. There was a need to implement a centralised CRM (Customer Relationship Management) system to address these challenges and empower Lightsource bp for success.
Improve it
CI Projects project managed the CRM system implementation of Salesforce, a powerful enterprise-level CRM, as a central platform. We collaborated with Lightsource bp teams to clearly define objectives of the project and facilitated the implementation to ensure user adoption. We ensured effective communication of project progress and addressed stakeholder concerns, arising risks and issues.
Sustain it
Salesforce served as a single source of truth for all customer interactions, streamlining communication and project management for the long-term. Departments were able to access and update information in real-time, fostering better teamwork and alignment. Additionally, powerful reporting capabilities allowed for better analysis of performance and customer interactions, enabling data-driven decision making.
Key benefits
- CRM system implementation streamlined workflows and centralised data.
- Data-driven insights enabling better decision-making.
- Centralised information minimised data duplication and inconsistencies.
- Real-time collaboration capabilities promoted transparency and communication across departments.
