15% Cost Reduction
Implemented “quick wins” through pilot projects
Increased revenue through new revenue streams
Enhanced safety & empowered employees
We’ve identified a lot of quick wins thanks to your support.
Research Physician
Define it
Richmond Pharmacology, a leading clinical research organisation, experienced rapid growth. While this growth was positive, it also brought challenges:
- Process inefficiencies: Onerous processes led to waste, errors, and delays, hindering operational efficiency.
- Increased costs: Diseconomies of scale caused unnecessary overhead costs.
- Operational complexity: Growth led to a more complex operational environment.
CI Projects partnered with Richmond Pharmacology in a coaching capacity to support their teams with tackling these challenges.
Improve it
We focused on four key areas:
- Screening and outpatients: Streamlining processes for patient intake and outpatient management.
- Data management: Optimising data management procedures for efficiency and accuracy.
- Pharmacovigilance: Enhancing pharmacovigilance practices while identifying new revenue streams.
Our coaching approach leveraged Lean Six Sigma. We combined lean waste elimination, “the voice of the customer” relating to patient and staff satisfaction, and Six Sigma data analysis to identify root causes and implement effective solutions.
Sustain it
Through coaching internal employees, we empowered employees. We delivered Yellow Belt Lean Six Sigma training and shared tools to help teams identify and implement further improvements as part of their daily work. We also helped them establish a clear roadmap for longer-term process improvements, ensuring the sustainability of success. Our CI coaching helped Richmond Pharmacology navigate rapid growth while optimising operations, reducing costs, and improving overall performance.
Key benefits
- We implemented “quick wins” through pilot projects that showcased immediate improvements, boosting buy-in and engagement.
- Streamlined processes balanced workloads, leading to increased efficiency and reduced stress for staff.
- Enhanced patient and staff satisfaction through optimised processes.
- Process improvements led to significant cost reductions of 15%.
- Streamlined pharmacovigilance practices not only enhanced safety but also identified opportunities for a new revenue stream.
- Training and tools empowered employees to identify and implement further improvements as part of their daily work.
